Company Terms & Conditions
The following terms and conditions apply to the corporate service provided by Ilse Vlastuin Illustraties to you, the Client. If you want to receive these Terms & Conditions in file format please e-mail me.
Prive Commission Terms & Conditions
If you have any specific questions about a personal idea you have for an illustration such as Family/Partner/Pet portraits, D&D character art or Birth cards. Please read the following answers below
The following terms and conditions apply to the commissions service provided by Ilse Vlastuin Illustraties to you, the Client. If you want to receive these Terms & Conditions in file format please e-mail me.
These Terms & Conditions are specifically made for personal commissions and do not apply to larger project with companies: see Company Terms & conditions. These are in Dutch. If you wish to receive these in English please e-mail me.
Accepting the terms & conditions
Please read these terms and conditions carefully. Any commission or use services implies that you have read, understood and accepted these terms and conditions.
Price Quotations
Charges for services to be provided by Ilse Vlastuin Illustraties are defined in the price quotation that the Client will receive, upon request, via email. Quotations are valid for a period of 30 days. Ilse Vlastuin Illustraties reserves the right to alter or refuse to honour a quotation after expiry of the 30 days.
Additional Expenses
The Client agrees to reimburse Ilse Vlastuin Illustraties for any additional expenses incurred for the completion of the work. Examples of these instances would be postage charges, extra travel expenses for delivery etc.
Photo Provision
The Client will be required to provide suitable photographs for the commission work to be produced. The Client must have permission to use such photographs & it is their responsibility to not breach any copyright laws.
Copyright
Ilse Vlastuin Illustraties retains the copyright to the artwork created from the Clients photo.
Ilse Vlastuin Illustraties reserved the right to display the artwork on their website and social media pages. If a Client is unhappy about the artwork being displayed, they must declare this upon placing the commission.
The Client retains ownership of the artwork but must obtain permission to share the artwork on social media. If the client wishes to make any reproductions of the Artwork or use the Artwork for anything else then it’s specified use in the price quotation then this must be arranged through Ilse Vlastuin Illustraties only.
Deposit
Ilse Vlastuin Illustraties requires a 50% deposit from the Client to confirm a commission slot. This payment is non refundable
Payments
Invoices will be issued by Ilse Vlastuin Illustraties upon completion of the Artwork & before collection/delivery. Invoices are primarily sent via email. This means the Client will receive a watermarked Artwork. Upon accepting this final Artwork through e-mail the Client will receive and be required to pay the final invoice before receiving the Artwork without a watermark.
The Client will also be required to provide a current postal address in case they need to receive hard copy invoices.
Payment in full is due within 14 days of invoice. Please note, unless specifically agreed to by both parties prior to the issuing of an invoice, Ilse Vlastuin Illustraties does not accept payment in part or via instalments.
Ilse Vlastuin Illustraties accepts payment by the following methods (in order of preference):
1. IDEAL*
2. Credit/Debit Card*
3. PayPal*
* Please email Ilse for complete payment details.
Late Payments
If Ilse Vlastuin Illustrations does not receive payment after 14 days a 10% late fee will be charged.
For termination before completion of commission
If the client chooses to terminate the services of Ilse Vlastuin Illustraties after agreeing a commission arrangement but before the commissioned project is complete, Ilse Vlastuin Illustraties reserves the right to retain any non-refundable deposits paid.
Should the Client cancel the commission agreement after the Artwork has been completed, Ilse Vlastuin Illustraties reserves the right to charge up to 85% of the total projected costs. The scale of the charge will be dependent on the discretion of Ilse Vlastuin Illustraties and the stage of the project at the time of cancellation.
If communication breaks down on the part of the Client for a period of 30 days (that is, the Client fails to reply to a communication from Ilse Vlastuin Illustraties ) Ilse Vlastuin Illustraties will issue a warning email. If this warning email is not replied to (and communication does not resume) with a following period of 14 days, Ilse Vlastuin Illustraties reserves the right to to terminate the commission. In this event, all deposits paid will be retained by Ilse Vlastuin Illustraties and the commission will be cancelled.
If the Client wishes to continue the commission at a later date they will be required to request a new project quotation, sign a new Commission Agreement and pay a further non-refundable deposit.